Privacy Policy

Privacy Policy

Effective Date: August 14, 2026

Last Updated: August 14, 2026

Harvest Festival and alieninflux (“we,” “us,” or “our”) operates the ticket exchange portal located at hftx.gsbn.ca (the “Site”). We are committed to protecting the privacy and security of the personal information of our users, customers, and ticket exchange participants (“you” or “your”).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario privacy guidelines, and Canada’s Anti-Spam Legislation (CASL).

1. Information We Collect

We collect personal information necessary to operate our ticket exchange, verify ticket authenticity, process transactions, and communicate with you.

A. Original TicketWeb Order Verification Information

To verify ticket validity and facilitate legitimate ticket exchanges, we collect details regarding your original ticket purchase, including:

  • Original TicketWeb Order Number / Confirmation Code
  • Original Purchaser’s Email Address

B. Checkout and Billing Information

When you purchase or exchange tickets through our Site, we collect standard customer details, including:

  • Full Name
  • Billing Address (Street, City, Province, Postal Code, Country)
  • Email Address
  • Payment details (credit card information is processed directly by our secure third-party payment gateways and is never stored on our servers)

C. Automatically Collected Technical Data

When you visit our Site, our web servers automatically collect standard technical data, including:

  • IP address and browser type
  • Time zone and general geographic location (e.g., Ontario, Canada)
  • Access times and referring website addresses
  • Cookies and session data (to maintain your active cart and checkout session)

2. How We Use Your Information

We collect and use your personal information strictly for the following purposes:

  1. Verification & Fraud Prevention: Verifying your original TicketWeb ticket order and eligibility to participate in the exchange.
  2. Order Processing: Executing your ticket exchange, processing payment, and issuing digital access codes or tickets.
  3. Transactional Communication: Sending order receipts, exchange confirmations, and necessary service updates related to your transaction.
  4. Customer Support: Responding to inquiries, technical issues, or transaction discrepancies.
  5. Legal & Compliance: Complying with tax reporting requirements, legal obligations, and enforcing our terms of service.

3. Consent and CASL Compliance

By submitting your information through our ticket exchange portal, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

  • Implied Consent: When you provide personal information to complete a transaction or verify a ticket code, we imply consent to collect and use that information for that specific transaction.
  • Commercial Electronic Messages (CASL): We comply strictly with Canada’s Anti-Spam Legislation (CASL). We will only send you operational or transactional emails regarding your order. We do not send promotional marketing emails.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only disclose personal information under the following limited circumstances:

  • Service Providers: We share necessary data with trusted third-party service providers who assist us in operating our platform, including web hosting providers, credit card payment processors, and anti-fraud verification systems. These partners are legally bound to keep your data confidential and secure.
  • Event & Ticketing Verification Partners: We may share original order numbers and purchase details with ticketing partners (e.g., TicketWeb) strictly to confirm the authenticity and status of original ticket issuance.
  • Legal Requirements: We may disclose information if required to do so by Canadian federal or Ontario provincial law, court order, or government authority.

5. Data Storage and Cross-Border Transfers

Your personal information is primarily processed and stored on secure servers located in the United States. However, some of our third-party service providers (such as payment processors or cloud hosting services) may store or process data on servers located outside of the United States, including in other countries.

When data is processed outside of the United States, it is subject to the laws of that foreign jurisdiction and may be accessible to local law enforcement or regulatory authorities in accordance with local laws.

6. Security Safeguards

We implement appropriate physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, theft, copying, or modification.

  • All transaction data submitted through our site is encrypted using SSL (Secure Sockets Layer) technology.
  • Access to personal information is restricted to authorized personnel who require it to fulfill their operational duties.

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Canadian tax, financial, and legal retention laws. Once no longer required, personal data is securely anonymized or destroyed.

8. Your Privacy Rights (Access & Accuracy)

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct, update, or delete inaccurate or incomplete personal information.
  • Withdraw your consent to our use of your information (subject to legal or contractual restrictions).

To exercise any of these rights, please contact our Privacy Officer using the details below.

9. Contact Us & Privacy Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

Harvest Festival Privacy Office

Attn: Privacy Officer

Email: info@alieninflux.ca

Location: Toronto, Ontario, Canada

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC):